Santa knows their name. And their good deed.

Usually within an hour, and always within 24 hours. If it hasn't arrived, check your spam folder and then email us.

We only collect a first name, age, a good deed, a wish, and, if you choose, a few fun details like favorite treat, and pet names, and only from the adult placing the order. We use it to make the video and letter, then delete your child's details from our order records as soon as we deliver. Your files stay available for 14 days so you can download them, then they're deleted automatically.

Never. Santa says he's written the wish down and the elves will do their best, so you stay in control of Christmas morning.

Yes. Add up to 3 extra children for $9.99 each. Each child gets their own separate video with their own name, good deed, and wish (not a group video). With the Christmas Bundle, each child also gets their own letter and Nice List certificate.

Love it or your money back. If you don't love it, for any reason, email help@dearsanta.si (or reply to your delivery email) within 30 days of delivery and we'll refund you in full, no questions asked. If something's wrong, like a mispronounced name, we can also remake it for free. See our refund policy.

Yes. The bundle includes print-ready US Letter PDFs. It looks great on cream or textured paper.

Yes. Watch Olivia's sample video on our home page to see and hear exactly what your child will get.

Yes. Download your video (and your PDFs, if you got the bundle) from the email link and it's yours to keep. We delete our copy after 14 days, so please save it to your phone or computer soon after it arrives.

Yes. Every video is G-rated and gentle: no scary moments, no ads, and no product plugs. Every name and detail you enter is automatically screened for inappropriate language before Santa says it. Just Santa, warmly talking to your child.

Absolutely. Anyone can order: parents, grandparents, aunts, uncles, family friends. The link comes to your email, so you can forward it to the family or play it together.

Yes. Your video arrives by email, and you choose when to play it: Christmas Eve, breakfast, or any moment that feels right. Just remember to download it within 14 days.

There's no separate pronunciation box, so type your child's name in the order form the way it sounds. For example, "Shivon" instead of "Siobhan." If Santa still says it wrong, email help@dearsanta.si and we'll redo the video for free.

Any phone, tablet, or computer. It's a standard MP4 video, so you can also show it on your TV like any other video.

Yes. Checkout is handled securely by Stripe, a trusted payment company, and accepts major credit and debit cards. We never see or store your card numbers.

Email us at help@dearsanta.si and we usually reply within a day.